Call Center Sales Agent Role Description:
Who is Grill Hero?
What began as a small summer venture has grown into North America’s trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their community's ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.
The Hero Mission
Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.
Thrive
HERO Values
HONESTY EMPATHY RELIABILITY OPENNESS
These values guide our decision-making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus on Winning Together!
Day in the Life
As a Call Center Sales Agent at Grill Hero, you will be the first point of contact for our customers, managing inquiries, setting appointments, and ensuring a seamless experience. You’ll play a crucial role in upselling services and promoting memberships. This position is perfect for those with strong communication skills, a passion for customer service, and the drive to exceed sales targets in a fast-paced environment.
Live
What We Expect:
Core Responsibilities
- Inbound and Outbound Calling:
- Handle incoming calls from potential and current customers.
- Conduct outbound calls to follow up on leads and generate sales.
- Voicemail Management:
- Check, respond to, and manage voicemails promptly to ensure no leads or customer concerns are missed.
- Follow-Up Calls:
- Proactively reach out to customers for follow-ups, ensuring leads are converted into sales.
- Customer Engagement:
- Build rapport with customers to drive satisfaction and loyalty.
- Identify opportunities to upsell or cross-sell products and services.
Win
You’re Great At:
- Team-player: Thrives in a collaborative team environment, contributing positively to group success.
- Persuasive and Confident: Ability to sell products/services and influence decisions.
- Outgoing and Personable: Builds strong customer relationships.
- Target-Oriented: Thrives under sales quotas and KPI-driven environments.
- Excellent Communication Skills: Verbal skills that convey professionalism and enthusiasm.
- Problem-Solving Ability: Quickly resolves customer objections or issues to close sales.
- Adaptable: Demonstrates adaptability and resourcefulness when navigating ambiguous situations or unexpected challenges.
Qualifications:
- 1+ year of experience in customer service, sales, or a call center environment.
- Strong verbal communication and interpersonal skills.
- Ability to upsell and close sales effectively.
- Comfortable handling inbound and outbound calls in a high-volume environment.
- Quick thinking and ability to handle objections with professionalism
- Proficiency with CRM systems and administrative tools.
Benefits:
- Performance-based incentives
- Opportunities for career growth
- Be part of a company with an outstanding culture that values teamwork, respect, and a positive work environment, making every day enjoyable and rewarding.