Technician Lead Role Description:
Who is Grill Hero?
What began as a small summer venture has grown into North America’s trusted brand to offer 360 degree grill services. In doing so, Grill Hero enhances their communities ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.
The Hero Mission
Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.
Thrive
HERO Values
HONESTY EMPATHY RELIABILITY OPENNESS
These values guide our decision making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together!
Day in the Life
As a Leader on Duty at Grill Hero, you’ll be at the pinnacle of technical expertise and leadership within our team. You’ll deliver advanced cleaning and repair services while mentoring and supporting service and lead technicians. Alongside technical work, you’ll handle schedule management, customer service, and employee development, ensuring the team operates smoothly and maintains the highest standards of service. This hybrid role is ideal for experienced professionals with strong leadership, technical acumen, and a passion for enhancing customer experiences.
Live
What We Expect:
Core Responsibilities
- Perform advanced cleaning, repair, and touch-up services for barbecues, ovens, and related appliances.
- Employee Training & Support:
- Mentor service and lead technicians team members, providing on-the-job coaching and training.
- Address technical and service-related questions from the team to ensure quality outcomes.
- Manage & execute local marketing initiatives to drive sales in local markets
- Handle escalated customer concerns with professionalism, providing timely resolutions.
- Assist with managing team schedules, ensuring optimal resource allocation and job efficiency.
- Operational Leadership:
- Manage employee performance by providing constructive feedback and coaching.
- Ensure strict adherence to company SOPs, safety protocols, and quality standards.
Win
You’re Great At:
- Delivering expert-level cleaning and repair services.
- Building trust with customers and resolving escalated concerns professionally.
- Coaching and mentoring team members to enhance their skills and performance.
- Managing schedules and coordinating workflows effectively.
- Driving sales growth through strategic mentorship and team motivation.
- Identifying upselling and rebooking opportunities to drive business growth.
- Maintaining strict compliance with company standards and safety protocols.
- Organization of schedules & times
Qualifications:
- 1+ years of technical or customer service experience in a leadership role.
- Proven expertise in cleaning and repairing barbecues, ovens, or similar equipment.
- Strong communication and interpersonal skills.
- Demonstrated ability to manage and inspire a team.
- Attention to detail and a commitment to safety.
- Ability to follow core processes & policies
Benefits:
- Leadership training and career advancement opportunities.
- Health + Dental (full-time positions).
- Performance-based incentives.
- Work in a dynamic, team-oriented culture
Job Type
- Full-time (must be available on weekend hours)
Compensation:
- Starting at $20-$23 + Tips + Incentives based off performance (Most make $24-$27/hr)
- Performance bonuses and incentives
- Tips
- Mileage incurred during operations is compensated on top of hourly pay